WHAT STARTED WITH SELLING LAMINATE FOR COUNTERTOPS HAS MORPHED INTO SO MUCH MORE...
Web-Don, Inc. proudly celebrates 40 years in the building materials industry and counting. Among its greatest achievements have been gaining recognition as the 1997 Wilsonart Distributor Of The Year, maintaining fantastic employee retention rates, and turning a small business into a mega-success.
Web-Don, Inc. originally took off in Charlotte, NC, in 1972, as a Wilsonart distributor, although Web-Don, Inc. was originally one part of a two part business. Neighbors Webster Collett and Don Smith first owned and operated C & S Distributors, which was a Florida Tile distributor. Buck McQuay joined the men in '72 with a $20,000 loan that he had taken out from his local bank. At the time, McQuay was only 32, and taking on such a business venture was a definite risk. But it proved to be a very successful risk.
Collett and Smith, who were more interested in Florida Tile, operated C & S Distributors while McQuay operated Web-Don, Inc., the side of the company handling all the Wilsonart business. By 1973, C & S had closed its doors as growth in Wilsonart came in leaps and bounds. Smith also bought out Collett, and from that point until 2005 McQuay and Smith ran Web-Don. McQuay bought out his partner in 2005 and is the sole owner of Web-Don today.
Within a few years, Web-Don, Inc., had added other manufacturers and even more locations in Winston and Raleigh. The company's history still was not without its rough spots, though. In the 70s, employees of Web-Don, Inc. had their work weeks cut back to four days because the funds to pay for the additional work day were not in the budget. Salaries were also cut by 20% for a few months, but the company was adamant about doing everything possible to avoid layoffs.
That "protect your workforce" philosophy has paid off. Out of its 100+ employees, 30% of the current Web-Don, Inc., staff has been with the company ten years or more. And the low turnover is only one of Web-Don, Inc.'s boasting points; they also stress promotion from within and a comfortable working environment for all of their employees.
With such outstanding leadership from within, it is easy to see why expansion has further been on the rise. There are now Web-Don, Inc., locations in Columbia, SC, Johnson City, TN, and Wilmington, NC. A new 60,000+ sq. ft. headquarters in Charlotte was built to accommodate growing business with the company's 4,000 plus customer base. In 2010, the new cabinet division of Web-Don - Carolina Heartwood Cabinetry - opened its doors in a 25,000 SF facility just up the street from Web-Don's corporate headquarters.
Web-Don, Inc., attributes its growth to outdoing competitors in two major areas: carrying a full product line from its vendors and maintaining aggressive levels of inventory.
The company has high hopes for the future, including expansion throughout the southeast where deliveries can be made quickly and productively with minimum lead times. Most of all, though, Web-Don, Inc. strives to maintain the family values and the small business style of loyalty and camaraderie that helped it survive the tumultuous 70's, the crazy 80's, the wild 90's; and that has enabled us to achieve a true pinnacle of success and staying power as we have moved well into the new century.