Inside Sales- Customer Service Representative
Are you energetic, a go-getter, a people person and you like assisting clients?
Then Web-Don is the right place for you!!!
We are seeking an energetic, tech-smart, motivated and detail-focused Inside Sales Customer Support Associate and Front Desk Representative to join our team at our Raleigh, NC location, working with our commercial/B2B customers.
Candidates should also be very comfortable with a high call-volume environment, MS Excel and/or other database software as well as reporting and tracking data.
Experience working with customers in commercial/B2B environments and builders is required.
- Enter orders and generate quotes received in person, over the phone, by fax or via email.
- Maintains a high level of quality on all calls and is knowledgeable of products, services, and methods of delivery.
- Work closely with outside sales staff and supporting departments to ensure customer orders are fulfilled and delivered in a timely and efficient manner.
- Monitors customer credit limits and works in conjunction with the Credit Manager.
- Proactive follow up with customers regarding the status of their order and estimated time of delivery.
- Create and manage reports as required.
- Balance time between inbound and initiating outbound calls while maintaining customer service level requirements, including availability to customers.
- Follows the standard operating procedures for the department
Previous experience in sales and customer service (front desk and phone)
Experience in the Building Materials Industry (cabinets and countertops) is preferred but not required
Very comfortable with technology, databases and software’s
Ability to build rapport with clients
Strong negotiation skills
Deadline and detail-oriented
Please send us your resume to learn more about benefits.